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POCKETMAP NAVIGATOR FREQUENTLY ASKED QUESTIONS
Pre-Sales Questions
Post-Sales Questions
Top 5 Pre-sales Questions
- Do you have a trial version for new users? ANSWER
- Do you have PocketMap Navigator for Canada? ANSWER
- Do you have PocketMap Navigator for Europe? ANSWER
- Does PocketMap Navigator support Palm OS?ANSWER
- Does PocketMap Navigator support other GPS receivers besides the ones in the PocketMap Store?ANSWER
Other Common Pre-Sales Questions
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Q: How do I get PocketMap Navigator to
see my GPS device?
A: See the answer for your particular GPS device
on the GPS FAQ page.
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Q: How updated is your map data?
A: PMN uses the most updated map data
we receive from our data vendor. We do our best to provide updates as frequently as we can.
If you have any locations that you want us to check before the purchase, please write to
support@pocketmap.com so that we can look up in the map database for you.
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Q: Does PocketMap Navigator have points-of-interests
and business listings?
A: Yes. PMN provides approximately 2 million POIs and
business listings. There are a total of 40 categories.
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Q: What the POI categories in PMN?
A: You can see the
categories here.
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Q: Can I create and
save my own points?
A: Yes. You may create and save
up to 300 "My Favorites" points.
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Q: Can I find locations
by coordinates?
A: Yes. You may find locations
by coordinates.
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Q: Do you have
topographic maps?
A: No. We don’t have
topo maps at present.
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Q: Do I need to reload the map files on my
Pocket PC each time I cross a county boundary or state boundary?
A: No. PocketMap Navigator has the automatic map stitching
built in. You will see contiguous maps across county or state boundaries.
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Q: Can I load the map or POI files directly to the SD card?
A: Yes. There is an option to load data to memory or directly to the SD card.
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Q: Can I use PocketMap Navigator when my GPS device is off?
A: Yes, you may still use the application when the GPS is off. You
may also navigate without a GPS signal by using the one touch navigation feature, which allows you to
listen to your next maneuver at the touch of a button.
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Q: What is the refund and exchange policy?
A: No refunds will be granted
once the CD package is opened, unless the CD-ROM itself is defective. If the product is defective,
we will replace it with a new set of CDs once you obtain an RMA number from PocketMap. You can
learn more about the PocketMap RMA Policy by visiting the
PocketMap Store.
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Q: Do I need a registration code and set
up a log in for PocketMap Navigator?
A: No. The registration code is only for the DOWNLOADABLE
PocketMap products. PocketMap Navigator does not require registration code.
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Q: Does PocketMap Navigator provide
interstate routing?
A: Yes. You may plan your interstate route using the
PocketMap Navigator desktop application.
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Q: Does PocketMap Navigator provide street level maps?
A: Yes. PocketMap Navigator provides clear and detailed street level
maps for day and night driving modes.
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Q: Can I download street map files by county from a CD-ROM to my Pocket PC?
A: Yes. You may download the street maps from the CD-ROM to your Pocket PC.
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Q: What GPS Devices work with PocketMap
Navigator, and which Pocket PCs does the software work with?
A: PocketMap Navigator supports most NMEA compliant GPS receivers. For a
full list of supported hardware visit the Navigator requirements page.
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Q: What is the difference between PocketMap Navigator and PocketMap Atlas GPS?
A: PocketMap Navigator is a full personal navigation system with routing,
voice guidance, and a lot of other features designed specifically for route guidance. PocketMap Atlas GPS
does not provide routing. For more on this topic, please visit the customer support page.
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Q: What is ActiveSync?
A: ActiveSync is software that allows you to transfer data
from your computer to your Pocket PC. You need to download
it and install it on your computer before you can install PocketMap Navigator to your Pocket PC.
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Q: What is PocketMap Navigator's map coverage?
A: You can check out PocketMap Navigator's map
coverage here. |
Top 5 Post-Sales Questions
- Is there a User's Guide that explains how to use PocketMap Navigator's features? ANSWER
- How do I remove data I've installed to my Pocket PC/Storage Card?ANSWER
- How do I turn on 3D view?ANSWER
- How do I reinstall just the Pocket PC application? ANSWER
- Where can I get the latest updates for PocketMap Navigator? ANSWER
Other Common Post-Sales Questions
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Q: How
do I set the Home location?
A: Tap Find->Address and enter the city,
street, and house number to center the map on the location. Then tap the
icon. Select the "Set as Home" option from the menu that pops
up.
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Q: How
do I set a waypoint?
A: Tap Find->Address and enter the city,
street, and house number to center the map on the location. Then tap
icon. Select the "Set as Waypoint" option from the menu that pops
up (you can also set the origin and destination using this menu). Tap the "Current Route Points"
pull-down list and make sure there is an origin and destination
set. Then tap the Create Route icon  .
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Q: I'm having
trouble with the GPS device. How can I troubleshoot the problem?
A: Please see the
GPS FAQ page.
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Q: The ActiveSync
window on my desktop computer says "Connected", but when I try to install the application to my
Pocket PC, it says "No Pocket PC Connected".
A: Check to see if you have ZoneAlarm firewall
software. If you do, disable it, and try installing the Pocket PC app again.
If it still does not work, try checking
the rules in the firewall software to see if there is a rule
that's blocking PocketMap Data Manager or CEAppManager.
If you have McAfee, check the "Internet Applications" rules, and set the PocketMap Data
Manager and CEAppManager rules to "Allow All".
If you are not sure if you have ZoneAlarm, and you have Windows 2000/XP,
you can check under Control Panel->Administrative Tools->Services to see
if there is a service called "TrueVector Internet Monitor". If there is,
then you probably have ZoneAlarm installed. Go into the ZoneAlarm Manager
to configure a rule for PocketMap Data Manager and CEAppManager.
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Q: When I try
to start PocketMap Data Manager on my desktop computer, it does not pop up
the splash screen. I can see the "PocketMapDataManager" process in Task Manager, and
the CPU stays at 100% until I end the process.
A: Check to see if you have ZoneAlarm firewall
software. If you do, disable it, and try installing the Pocket PC app again.
If it still does not work, try checking
the rules in the firewall software to see if there is a rule
that's blocking PocketMap Data Manager or CEAppManager.
If you have McAfee, check the "Internet Applications" rules, and set the PocketMap Data
Manager and CEAppManager rules to "Allow All".
If you are not sure if you have ZoneAlarm, and you have Windows 2000/XP,
you can check under Control Panel->Administrative Tools->Services to see
if there is a service called "TrueVector Internet Monitor". If there is,
then you probably have ZoneAlarm installed. Go into the ZoneAlarm Manager
to configure a rule for PocketMap Data Manager and CEAppManager.
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Q: When
I try to install PocketMap Navigator to my Windows 2000 computer, I get an error: "Please make
sure you have finished any previous setup and closed other applications".
A: Make sure you are
logged in as the Administrator and try the install again.
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Q: When
I try to install PocketMap Navigator to my Windows 2000 computer, I get an error (0x80070017): "Please make
sure you have finished any previous setup and closed other applications".
A: Make sure you are
logged in as the Administrator and try the install again.
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Q: When
I try to install PocketMap Navigator to my desktop computer, I get an error:
"Error Number: 0x8002802B
Description: Element Not Found"
A: Try deleting the folder at this path:
"C:\Program Files\Common Files\InstallShield\Professional" and try
the install again.
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Q: When
I try to install PocketMap Navigator to my desktop computer, I get an "I/O Device Error" with
"D:\setup\data2.cab".
A: Try choosing the "Custom" install and
pick one state to install to your computer's hard drive.
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 More Questions?
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